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Return Policy

Thank you for shopping with the Bamboo Rack. We take great pride in offering sustainable, quality clothing. If for any reason you are not 100% satisfied with your selections, we will gladly offer a refund for the value of the merchandise or exchange your items within 14 days of your order arrival. The return total will be credited back to the method of payment used during checkout, less the cost of return shipping. Return and exchange shipping is the responsibility of the customer. Please allow up to 14 business days for The Bamboo Rack to receive and process your return. Please include your packing slip in your return. The same return policy applies for gifted purchases. Once orders are placed they cannot be canceled.

 What can be returned?

  • items that are unworn and unwashed with tags still in tact
  • items free of make-up, perfume, animal hair, deodorant, cigarette smoke
  • items purchased at regular price

What cannot be returned?

  • items that have been worn or washed
  • items that smell of perfume or cigarette smoke
  • items with make-up, animal hair, or deodorant
  • intimates
  • accessories
  • items purchased at a sale or discounted price

We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

 

EXCHANGES:

Our Inventory is constantly changing so exchanges are not likely. Please email hello@thebamboorack.com if you wish to exchange an item. We will be in contact with you within 24 business hours regarding your exchange request. We will perform the exchange if the item requested is in stock at the time. If the item is out of stock, we will notify the customer and credit the item total back to the method of payment used during checkout, less the cost of return shipping.

 

IN PERSON:

We will allow for exchanges and returns to occur in person, however it is at the discretion of the store owner on time and place. The only time we will accept a return or exchange at a pop-up shop or show is if the item was purchased in person on that same day. For example: An item purchased online may not be returned or exchanged at a pop-up shop or show.

 

PROCESSING TIME:

Please allow 14 business days for a return to be processed. You will be notified via the email address associated with your order that your return item has been received.

Refunds will be issued within 14 business days of processing your return and will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from The Bamboo Rack.

 

PLEASE NOTE***

***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST OR DAMAGED IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.